Privacy Policy

Last Updated: September 2, 2026

At Herbal Store, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or place an order through our website.

By using our website or purchasing our products, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

  • Full name
  • Delivery and billing address
  • Phone number
  • Email address
  • Order and purchase details
  • Payment-related information
  • Website usage and device information
  • Any information you voluntarily provide when contacting our customer support

We only request information that is reasonably necessary to process orders, provide customer service, and operate our website.

2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders
  • Confirm orders and communicate with you
  • Provide customer support
  • Process payments
  • Handle returns, exchanges, and refunds
  • Improve our website, products, and services
  • Prevent fraudulent or unauthorized transactions
  • Comply with applicable laws and legal requirements

3. Payment Information

Payments may be processed through third-party payment providers. Herbal Store does not intentionally store complete payment card details on its own systems.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, analyze website traffic, and provide essential website functionality.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, including:

  • Courier and delivery companies
  • Payment processors
  • Website and hosting providers
  • Technology and analytics providers
  • Legal or regulatory authorities when required by law

These parties may only receive information necessary to perform their respective services or comply with legal obligations.

6. Medical & Product Information

Some products sold through Herbal Store may be health-related or medicinal products. If you voluntarily provide information relating to your health or product requirements, we will use such information only where reasonably necessary to respond to your request, process an order, or provide customer service.

We encourage customers not to provide unnecessary sensitive medical information through website forms, email, WhatsApp, or other communication channels.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, maintaining business records, resolving disputes, preventing fraud, and meeting applicable legal or regulatory requirements.

9. Your Privacy Choices

Depending on applicable law, you may contact us to request information about the personal data we hold about you or request correction of inaccurate information.

You may also contact us regarding privacy-related questions or concerns.

10. Children's Privacy

Our website is not intended for children. We do not knowingly collect personal information from children without appropriate parental or legal authorization.

11. Third-Party Websites

Our website may contain links to third-party websites or services. Herbal Store is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, or applicable legal requirements.

Any updates will be posted on this page with a revised "Last Updated" date.