Terms & Conditions
Last Updated: September 2, 2026
Welcome to Herbal Store. By accessing or using our website and purchasing products from us, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or placing an order.
1. About Our Store
Herbal Store is an online store based in Pakistan that offers health, wellness, and related products.
These Terms & Conditions govern your use of our website, services, and purchases made through our online store.
2. Eligibility
By using this website or placing an order, you confirm that:
- You are legally capable of entering into a purchase agreement.
- The information you provide is accurate and complete.
- You will use our website and products only for lawful purposes.
- You will comply with all applicable laws and regulations.
Certain products may have age, prescription, or other legal restrictions. Customers are responsible for complying with applicable requirements.
3. Product Information
We make reasonable efforts to ensure that product names, descriptions, images, prices, and other information displayed on our website are accurate.
However, product packaging, appearance, availability, or other details may occasionally differ from website images or descriptions.
Nothing on this website should be interpreted as medical advice, diagnosis, or a substitute for consultation with a qualified healthcare professional.
4. Orders
When you place an order, you agree to provide accurate and complete information, including your name, phone number, shipping address, and other information required to fulfill your order.
After receiving your order, we may contact you to confirm the order and delivery details.
Herbal Store reserves the right to refuse, cancel, or limit an order where necessary, including in cases of suspected fraud, incorrect information, product unavailability, or legal or regulatory requirements.
5. Prices & Payments
All prices displayed on our website are subject to change without prior notice.
We reserve the right to correct pricing errors or other inaccurate information displayed on the website.
Payment methods available at checkout may vary. Orders may only be processed once the required payment or order confirmation requirements have been completed.
6. Shipping & Delivery
We aim to deliver orders within the estimated delivery timeframe displayed on our website or communicated during order confirmation.
For standard orders within Pakistan, delivery generally takes 3–5 business days.
Delivery times may be affected by circumstances outside our control, including courier delays, weather conditions, public holidays, incorrect addresses, or other unforeseen circumstances.
Customers are responsible for providing a correct and complete delivery address and an active contact number.
7. Returns & Exchanges
Our return and exchange policy applies to eligible products and must be followed when requesting a return or exchange.
For health-related or medicinal products, returns may be subject to additional restrictions for safety, hygiene, legal, or regulatory reasons.
Products that have been opened, used, damaged, or altered may not be eligible for return.
Please contact our customer support team before sending any product back.
8. Health & Medical Disclaimer
Products sold through Herbal Store may include health-related or medicinal products.
Information provided on our website is for general product information only and should not be considered professional medical advice.
Customers should consult a qualified doctor or healthcare professional regarding the suitability, dosage, interactions, contraindications, and safe use of any medicine or health-related product.
Do not use prescription medicines without appropriate medical advice or a valid prescription where required by applicable law.
Herbal Store does not guarantee that any product will produce a particular medical result.
9. Prohibited Use
You agree not to:
- Use the website for unlawful purposes.
- Provide false or misleading information.
- Attempt to interfere with or compromise the website's security.
- Use automated systems to access or collect website information without authorization.
- Engage in fraudulent transactions.
- Violate any applicable law or regulation.
10. Intellectual Property
All content on this website, including logos, text, graphics, images, designs, product descriptions, and other materials, is owned by or licensed to Herbal Store unless otherwise stated.
You may not reproduce, copy, modify, distribute, or commercially use our website content without prior written permission.
11. Third-Party Services
Our website may use third-party services such as payment processors, courier companies, hosting providers, analytics services, and other technology providers.
Your use of certain third-party services may also be subject to their respective terms and policies.
12. Limitation of Liability
To the extent permitted by applicable law, Herbal Store shall not be responsible for indirect, incidental, or consequential losses resulting from the use of our website or products.
We are not responsible for delays or failures caused by circumstances beyond our reasonable control.
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
13. Website Availability
We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or completely free from errors.
We may temporarily suspend or modify the website for maintenance, updates, security reasons, or other operational requirements.
14. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.
15. Changes to These Terms
Herbal Store reserves the right to update or modify these Terms & Conditions at any time.
Changes will become effective when posted on this page. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions.
16. Governing Law
These Terms & Conditions shall be interpreted and governed in accordance with the applicable laws of Pakistan.
Any disputes shall be handled in accordance with applicable Pakistani laws and regulations.